Last reviewed: May 2026
The information on this page is published in compliance with section 43 of the Electronic Communications and Transactions Act, 2002 (ECT Act) and the Protection of Personal Information Act, 2013 (POPIA).
1. Operator of the Platform
Trading name
Real Brides Magazine
Legal entity
[Full registered name of the legal entity — e.g. Real Brides Magazine (Pty) Ltd]
Registration no.
[CIPC registration number — e.g. 2024/123456/07]
VAT number
[VAT number, or 'Not a VAT vendor' if turnover is below the R1m threshold]
Director(s)
[Full names of directors / sole proprietor]
2. Place of Business
Physical address
[Street address, city, postal code, South Africa]
Postal address
[Postal address if different]
3. Contact Details
Email
hello@realbridesmagazine.co.za
Support email
support@realbridesmagazine.co.za
Telephone
[Contact telephone number]
Website
https://realbridesmagazine.co.za
4. Description of Services
Real Brides Magazine operates an online wedding-planning platform offering: editorial content, a vendor directory, planning tools (budgets, timelines, guest lists, seating charts), a public guest invite page, a gift registry catalogue, and an optional one-time Premium upgrade. We are not a payment service, money remitter, escrow agent or financial institution. We do not hold or move funds on behalf of users or their guests.
5. Prices & Payment
The Premium upgrade is a one-time, per-wedding payment. The current price is displayed on the Premium screen and is quoted in South African Rand (ZAR), inclusive of any applicable VAT. Payments are processed by PayFast (DPO Group SA (Pty) Ltd), a registered South African payment service provider. Real Brides does not receive, transmit or store full card numbers, CVV codes, or banking PINs.
6. Cooling-off & Refunds
Section 44 of the ECT Act gives consumers a 7-day cooling-off right for goods or services purchased electronically, subject to the exceptions in s42. Because the Premium upgrade unlocks digital services that begin immediately on payment, it is generally excluded from the cooling-off right once access has been granted. If you believe you are entitled to a refund — for example because of a duplicate charge or a technical failure — contact support within 7 days of the transaction and we will investigate and process a refund where appropriate.
7. Complaints & Dispute Resolution
We aim to resolve complaints within 14 business days of receipt. To log a complaint, email support@realbridesmagazine.co.za with a description of the issue and any relevant transaction reference. If you are not satisfied with the outcome you may refer the matter to:
• The Consumer Goods and Services Ombud (CGSO) — cgso.org.za
• The National Consumer Commission (NCC) under the Consumer Protection Act, 2008
8. POPIA Information Officer
Under sections 55–56 of the Protection of Personal Information Act, every responsible party must designate an Information Officer registered with the Information Regulator. Our Information Officer is:
Information Officer
[Full name of registered Information Officer]
Email
privacy@realbridesmagazine.co.za
To exercise your rights under POPIA — including access (s23), correction (s24), deletion, objection to processing, or to lodge a privacy complaint — contact the Information Officer using the details above. You may also lodge a complaint directly with the Information Regulator at inforegulator.org.za.
9. Promotion of Access to Information Act (PAIA)
A PAIA manual prepared in terms of section 51 of the Promotion of Access to Information Act, 2000 is available on request. Email the Information Officer to request a copy.
10. Hosting & Sub-Processors
Personal information is processed by the following sub-processors on our behalf. Each is bound by a data-processing agreement and operates under appropriate safeguards for cross-border transfers as required by POPIA s72:
• Supabase Inc. — database, authentication, file storage (United States, EU regions)
• Google LLC / Firebase Hosting — web delivery (United States, global edge)
• Resend Inc. — transactional email delivery (United States)
• Expo Inc. — mobile-app distribution and crash reporting (United States)
• PayFast (DPO Group SA (Pty) Ltd) — payment processing for Premium upgrades (South Africa)
11. Governing Law & Jurisdiction
This Platform and all transactions concluded on it are governed by the laws of the Republic of South Africa. The South African courts have exclusive jurisdiction over any dispute arising from your use of the Platform.
Bracketed fields above
Items shown in [square brackets] are placeholders. Before this page is published to production, the operator must replace each placeholder with the registered legal details of the entity operating Real Brides Magazine. Failure to do so means the page does not satisfy ECT Act s43 disclosure requirements.